iSON Xperiences’ speech analytics technology is our secret sauce deployed to listen between the lines to:
We turn the art of listening into the science of listening. Our omnichannel and AI driven methodologies look for words, phrases, patterns and tones associated with different emotions so we can predict, preempt and proactively respond appropriately to your customers practically perfectly in their preferred way.
Our fraud detection process is vital for protecting clients and their customers from fraudsters, enabling rapid identification of negation, hedging, emotional responses, and delays. This process includes:
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Imagine having access to actionable insights from your customers’ conversations across social media, phone, and messaging.
Our chatbot and AI expertise utilize Natural Language Processing (NLP) to transform speech and text into machine-readable data, allowing for continuous monitoring of customer interactions and agent performance around the clock.
Raw data is transformed into structured, easily accessible digital data that enables analysis of content for actionable insights. This intelligence allows agents and supervisors to assess sentiment in real-time, facilitating prompt and appropriate responses to individual customers or groups.
Conversational Analytics identifies spikes in customer conversations, highlighting common demands or issues that prompt investigation and informed decision-making for swift resolutions.
Analyzing natural speech patterns and insights across customer segments enables you to gauge sentiment and monitor competitor mentions, offering actionable insights for sales, complaints handling, and marketing teams to enhance the customer experience in a customer-centric manner.
We integrate our Contact Centre, infrastructure,
and technology to:
Deploy new technology and transform your digital strategy for a seamless customer experience, including:
Our team of data scientists and data engineers are building AI solutions at pace. By cracking these codes, you can significantly improve the outcome…
Gathering and using BIG data in meaningful and impactful ways is our key to sustaining quality and improving performance.
Data Security
& Compliance
Combatting cyber-crime and protecting your customer’s data is of paramount priority in every customer intervention, and the reason we have secured…
Partner with the leading BPO for customer experience and digital transformation.
iSON Xperiences
Global brands | Global people | Global service
ISO/IEC 27001:2013, ISO 9001:2015 Certified Organisation
iSON Xperiences 2025
