BFL Awards
DDRC SRL Diagnostic Services partnership
Zuku DTH Kenya Launch
Multichoice Outbound Expansion
GiveDirectly Live in Nigeria
ISON Xperiences supports AI partner, LivePerson, to transform Capitec’s banking experiences
The strategic partnership is to provide a more personalized, seamless banking journey for Capitec clients South Africa, September 08, 2022 – Customer experience management and business processoutsourcing company, iSON Xperiences, is empowering the banking industry to adopt tailor-madesolutions to advance the sector’s digital offering. The company uses the powerful capabilities oftechnology, including AI, to create […]
Titan of Tech Awards (TOT)
Impala Digital
Africa Legal Award
BPO Contact Centres and AI: Taking Giant Strides in 2022
It certainly would be no overstatement to say that AI (Artificial Intelligence) has propelled the contact centre industry in recent times. Take this for an example: all of the simple requests can be takencare of using automated answers. The users can select the issues they are facing from a wideset of options. Business Process Outsourcing […]
