Our Approach

The iSON Xperience

COMPLIANCE

Putting the ISO in iSON and the X in Xperiences

With “global” taking the centre stage in our ambitions to create jobs and exemplary customer experiences, our ISO certifications give you the quality assurance you require, to serve your customers with confidence, be it offshore, smartshore, nearshore, onshore or rightshore.

We are ISO 27001 (BS7799), ISO 9001: 2015, ISO 45001: 2018 and PCI-DSS v 4.0 compliant. 

iSON Xperiences can help you reduce costs by up to 80% and increase your conversion rate by up to 20%

Doing better than our best

Award Winning and Acclaimed Excellence

Why do awards matter to us? Being loved by our customers and our agents is intrinsic to our way of being, and in turn your way of growing. By recognising our accomplishments, we in turn acknowledge the proficiency of our customers and our agents, instilling ownership and pride in excellence always.

We keep raising our bar, setting higher expectations of ourselves to orchestrate “yet to be imagined” awesome business possibilities to satisfy and delight your customers.

Language Capabilities

Lost in Translation: Not on our Watch

Our 18 000+ employees communicate with your customers in their mother tongue. Speaking to people in their mother tongue is the most persuasive way to win over your customers. Our services teams communicate in over 40 languages, across time zones, and with appropriate cultural sensitivities.

Our access to a large skilled unemployed workforce with in over 22 locations ensures we can offer: 

  • Superior English, French, German, Hindi and other language skills 
  • Neutral accents not discernable as originating from a specific region

If you talk to a man in a language he understands, it goes to his head.
If you talk to a man in his own language, that goes to his heart.

🇧🇼 Botswana

Languages catered for:

English | Setswana

Languages catered for:

Dioula | French | Moore | Fulfulde | Gulmancema

Languages catered for:

English | Arabic | French

Languages catered for:

English | Twi | Ga | Hausa

Languages catered for:

English | Hindi | Punjabi | Bengali | Malayalam | Tamil | Kannada | Telugu | Bihari | Gujrati | Marathi

Languages catered for:

English | Kiswahili

Languages catered for:

English

Languages catered for:

English | Chichewa | Malawi

Languages catered for:

French | Hausa | Zarma

Languages catered for:

English | Pidgin | Hausa | Yoruba | Igbo

Languages catered for:

English | French | Kinyarwanda

Languages catered for:

English | Zulu | Afrikaans | Xhosa | Northern Sotho | Tswana | Sesotho | Tsonga | Swati | Venda | Ndebele

Languages catered for:

English | Arabic

Languages catered for:

English | Kiswahili

Languages catered for:

English | Luganda | Luo | French | Runyakitara | Swahili

Languages catered for:

English | Bemba | Nyanja | Tonga | Lozi | Kaonde | Lunda

🇧🇼 Botswana

Languages catered for:

English | Setswana

Languages catered for:

Dioula | French | Moore | Fulfulde | Gulmancema

Languages catered for:

English | Arabic | French

Languages catered for:

English | Twi | Ga | Hausa

Languages catered for:

English | Hindi | Punjabi | Bengali | Malayalam | Tamil | Kannada | Telugu | Bihari | Gujrati | Marathi

Languages catered for:

English | Kiswahili

Languages catered for:

English

Languages catered for:

English | Chichewa | Malawi

🇳🇪 Niger

Languages catered for:

French | Hausa | Zarma

Languages catered for:

English | Pidgin | Hausa | Yoruba | Igbo

Languages catered for:

English | French | Kinyarwanda

Languages catered for:

English | Zulu | Afrikaans | Xhosa | Northern Sotho | Tswana | Sesotho | Tsonga | Swati | Venda | Ndebele

Languages catered for:

English | Arabic

Languages catered for:

English | Kiswahili

Languages catered for:

English | Luganda | Luo | French | Runyakitara | Swahili

Languages catered for:

English | Bemba | Nyanja | Tonga | Lozi | Kaonde | Lunda

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OUR TRUSTED PARTNERS

We take pride in our shared moments of success, partnering with global brands

Learn about our collaborative model that emphasises partnership and shared success with clients. Envision enhancing efficiency, driving digital-led innovation, and ensuring outstanding customer experiences for your brand, crafted together with us.

CORPORATE SOCIAL RESPONSIBILITY

Community Involvement Initiatives

We apply our skills and resources in areas that make the greatest impact on society. This belief is the basis of our CSR work in our operating geographies. Our community involvement programs endeavour to achieve the shared values of iSON, (integrity and outstanding value to markets and clients, commitment to each other and strength from cultural diversity) and forms the basis of our code of ethics and professional conduct.

We are committed to important aspects like creating equal opportunities, gender diversity amongst other imperative aspects and address these issues through our year-round signature programs. Our key focus areas are Education and Learning, Social Engagement, Health Community Service and Women Empowerment.

iSON Xperiences lends aid in KwaZulu Natal

June 27, 2024

On the 3rd June 2024, an unfortunate act of nature took place in KwaZulu Natal,

Collaborative visit with Arunima NGO at iSON Xperiences, Dehradun

March 6, 2024

Fostering Inclusion We are happy to share the success of a recent inspirational visit by

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