Vodacom Tanzania
Zuku Fibre
BPO company of the Year (BoICT)
How does Agent Empowerment drive Customer Delight?
Agent empowerment is fundamental in the CX Management process, especially since the recent pandemic saw Agents having to face sharply rising query volumes, increasing customer anxiety, having to adapt to a remote work environment; not to mention how the acceleration of digital adoption has placed a 24/7 consumer-demand on businesses. According to a recent report, Business leaders […]
How to Find the Right BPO Partner for Your Business
Is your business growing and the need for scaling up becoming more pertinent? There are many benefits to be derived from outsourcing certain functions to a Business Process Outsourcing (BPO) company.Partnering with a BPO provider has the potential to take a significant load off your business, allowing you to grow to new heights, while saving […]
Ways to Improve Back-Office Operations
It won’t be wrong to say that the COVID 19 pandemic has forced everybody, including million-dollar businesses, to rethink their back-office business strategies. Companies who have been well-entrenched in the Customer Services business for many years have all felt the impact of the pandemic as it accelerated digital adoption in seismic proportions. Customers expect personalised […]
iSON Xperiences takes majority control of Credit Solutions Services (CSS) South Africa
iSON Xperiences, and financial recovery service provider, CSS Credit Solutions Services (CSS), have partnered together to bring tailormade business process outsourcing (BPO) solutions across the globe. Both companies are extensively experienced and skilled in developing and implementing new-age, innovative customer experience management solutions and credit management solutions, and will work to grow key markets of […]
3 Big Reasons for the E-commerce Industry to Hire CX Management Services
There are several reasons for the e-commerce industry to outsource their Customer Experiences services. It goes without saying that people tend to buy a great deal of products and services using online shopping platforms. This means, all the problems associated with the products and services that people buy will also have to be addressed by […]
The Africa CEO Forum 2019
iSON GROUP, Yes we were there !!! The 2019 Africa CEO Forum was inaugurated at Kigali, Rwanda on the 25th March 2019 at the Kigali Convention Center. The forum was inaugurated by Paul Kagame, President of Rwanda. The President of the Democratic Republic of Congo Felix Tshisekedi, Ethiopian President Sahle-Work Zewde, and Togolese President Faure […]
BPO Boom: The Need for Customer Interactions in the Digital Age
There has been a lot of talk around the digital boom (and AI) in the BPO industry. Contact centres and companies have been working day-in and day out in order to provide their customers with the best-in-class services. However, there is something missing. In the age of digital media and online interactions, the element of […]
